Privacy policy

Projuvenate Privacy Policy

This privacy notice aims to inform you about how Projuvenate Ltd ("we") collects, uses, and processes your personal data, including information related to your medical history and medical treatments.

Additional Privacy Notices

Please read this privacy notice in conjunction with other privacy or fair processing notices we may provide on specific occasions when collecting or processing your personal data. This privacy notice is supplementary and does not override other notices.

Data Controller

Projuvenate Ltd is the data controller responsible for your personal data. In this policy, "Projuvenate," "we," "us," or "our" refers to Projuvenate Ltd.

Data Privacy Manager

We have appointed a data privacy manager to oversee questions regarding this privacy policy. If you have any questions, including requests to exercise your legal rights, please contact the data privacy manager using the details below:

Projuvenate Ltd
Adullam Building, London Road, Adlington, SK10 4DUEmail: [email protected]

Complaints

You have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to resolve your concerns before you contact the ICO. Please contact us first.

Changes to Your Personal Data

This policy was last updated on [date]. It's crucial that the personal data we hold about you is accurate and current. Please inform us if your personal data changes during your relationship with us.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, please read the privacy policies of other websites you visit.

Data We Collect

Personal data refers to information that can identify an individual. It doesn't include anonymised or aggregated data. We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: Full name, username, email address.
• Contact Data: Billing address, email address, telephone numbers.
• Transaction Data: Details of products and services purchased.
• Technical Data: IP address, login data, browser type/version, time zone setting, browser plug-ins, operating system/platform.
• Profile Data: Username and password, purchases/orders made, market sector, preferences, feedback, survey responses.
• Usage Data: Information on how you use our website, products, and services.
• Marketing and Communications Data: Preferences in receiving marketing and communication preferences.
• Medical Data: Information relevant to medical history and medical treatments, such as previous medical conditions, allergies, medications, and prior treatments.

Aggregated Data

We may collect, use, and share aggregated data for statistical or demographic purposes. This data is not considered personal because it does not identify an individual. However, if we combine aggregated data with your personal data, we treat it as personal data in accordance with this privacy policy.

Special Categories of Personal Data

We do not collect Special Categories of Personal Data including race, religious beliefs, sexual orientation, political opinions, trade union membership, or genetic/biometric data. We also do not collect information about criminal convictions or offences, except where necessary for medical treatments.

Failure to Provide Personal Data

If we require personal data by law or to perform a contract with you, failure to provide this data may result in contract non-performance. We will notify you if this is the case.

How We Collect Your Personal Data

We use different methods to collect personal data, including:

• Direct Interactions: You may provide Identity, Contact, Profile, and Medical Data by filling in forms or corresponding with us by post, phone, email, or otherwise. This includes creating accounts, providing medical history, and requesting marketing.
• Automated Technologies: We may automatically collect Technical Data as you interact with our website, using cookies, server logs, and similar technologies.
• Third-Party Sources: We may receive personal data from third parties and public sources, such as analytics providers, advertising networks, search information providers, or medical professionals involved in your care.

How We Use Your Personal Data

We will only use your personal data when legally permitted. The most common circumstances are:

• To perform a contract with you.
• For legitimate interests, provided your rights and fundamental freedoms are not overridden.
• To comply with legal obligations.

Consent

We generally do not rely on consent as a legal basis for processing, except for sending marketing communications via email. You can withdraw your consent at any time, though this does not affect prior lawful processing.

Promotional Offers

We may use Identity, Contact, Technical, Usage, and Profile Data to form a view on what products or services may interest you. You will receive marketing communications only if you actively choose this.

Change of Purpose

We will only use your personal data for the original purpose it was collected, unless there's a compatible reason. If we need to use your personal data for a different reason, we will notify you and explain the legal basis for this use.

Data Security

We implement security measures to prevent unauthorised use, loss, or alteration of your personal data. Access is restricted to employees, agents, contractors, or third parties who need this information to perform their roles.

We have procedures to deal with suspected data breaches and will notify you and applicable regulators if required by law.

Data Retention

By law, we keep basic customer information (Identity, Contact, Financial, and Transaction Data) for at least six years for tax purposes. Medical data may be retained as required by medical and legal guidelines. In some cases, you can request data erasure. In other circumstances, we may anonymise your personal data for research or statistical purposes.

Your Legal Rights

You have the right to:

• Request access to your personal data (a "data subject access request").
• Request correction of personal data we hold about you.
• Request erasure of personal data, with certain exceptions.
• Object to processing where we rely on legitimate interests.
• Request restriction of processing for specific reasons.
• Request data portability for structured, machine-readable data.
• Withdraw consent at any time, which will not affect prior lawful processing.